Frequently Asked Questions

Here's a list of some of our most common questions

  • What is Photo Vault?

    Photo Vault is a secure and encrypted storage for your photos and videos.

  • Is Photo Vault secure?

    Yes. All photos and videos stored in Photo Vault are end-to-end encrypted with a key derivation of your password.

  • I forgot my password, how do I reset it?

    All your data stored in Photo Vault is always end-to-end encrypted and your Password is never shared with anyone, even with us, this makes it impossible to restore your password. Unfortunately, the very last and only option available to continue using Photo Vault is to start over and create a new vault.

  • Is Photo Vault saving my data?

    Your data is yours, saved locally on the device only. We do not collect or store any bit of your photos and videos. So we can't use it, can't share it, and can't sell it.

  • How safe is Photo Vault app?

    Photo Vault app securely store your photos and videos with end-to-end encryption, making them accessible only to you via your password.

  • How to restore my photos and videos?

    If you want to restore your photos and videos, you can do this action only if you have enabled synchronization and backed up your data previously.

  • Still have a question?

    Can't find the answer you're looking for? Please let us know.